Our Promise

Uncompromising Quality Standards

At Durance Terminals, quality is embedded in every aspect of our operations. Our comprehensive Quality Management System ensures product integrity, operational excellence, and customer satisfaction throughout the storage and handling process.

ISO 9001:2015 Certified

Our Quality Management System is certified to international standards, demonstrating our commitment to consistent quality and continuous improvement.

Quality Management Pillars

Product Integrity

Ensuring product specifications are maintained through rigorous testing, proper segregation, and contamination prevention measures.

Process Excellence

Standardized operating procedures, regular audits, and continuous improvement initiatives to maintain operational consistency.

Performance Monitoring

Comprehensive KPIs, real-time monitoring, and data-driven decision making to ensure quality objectives are consistently met.

Quality Control Processes

Laboratory Testing

Fully equipped on-site laboratory for product analysis including density, viscosity, water content, and contaminant testing.

ASTM, ISO, and EN standard test methods
Real-time analysis during receipt and dispatch
Certified laboratory technicians

Product Segregation

Advanced segregation protocols to prevent cross-contamination between different products and grades.

Dedicated pipelines and pumps
Proper flushing and cleaning procedures
Color-coded valve identification system

Quantity Verification

Precise measurement systems for accurate quantity determination during all transfer operations.

Calibrated mass flow meters (MID certified)
Automatic tank gauging systems
Regular calibration and verification

Documentation & Traceability

Complete documentation trail for all handling operations and product movements.

Electronic Certificate of Analysis (eCoA)
Batch tracking and traceability
Digital documentation system

Certifications & Industry Standards

ISO 9001:2015

Quality Management System Certification

ISCC PLUS

Sustainable Product Certification

CDI-T

Chemical Distribution Institute

MID Certified

Measuring Instruments Directive

Compliance with Industry Standards

API Standards for tank inspection
ASTM testing methodologies
EN standards for product specifications

Dutch PGS guidelines for storage
IMO regulations for marine operations
ADR regulations for road transport

Quality Performance Metrics

99.98%

Product Quality Compliance

Products meeting specification requirements

<0.05%

Measurement Variance

Average quantity measurement accuracy

24/7

Quality Monitoring

Continuous quality surveillance coverage

100%

Traceability

Products with complete documentation trail

Continuous Improvement Initiatives

Quality Management Reviews

Regular management reviews to assess quality performance and identify improvement opportunities:

Monthly quality performance analysis
Quarterly management review meetings
Annual quality system audit
Customer feedback integration

Training & Competence Development

Comprehensive training programs to ensure staff competence in quality procedures:

Initial quality system training for all staff
Regular refresher training sessions
Specialized training for laboratory personnel
External certification programs

Customer Quality Portal

Our online customer portal provides real-time access to quality documentation, certificates of analysis, and handling reports for your products stored at our terminal.

Request Portal Access Contact Quality Department

Quality Management